Research Services
In FY16 the library implemented a ticketing/dashboard for tracking inquires. It tracks the back-and-forth nuances of customer service questions with precision and provides data on who is asking questions and how we respond. This quarter there were 478 total transactions across all library departments, of which 149 were "reference" transactions. Of those, 48 were from VTRC personnel, 88 from VDOT employees in other parts of the agency, and 13 were from non-affiliated customers.
The table to the right shows reference and research questions the library received by district/divisions this quarter (136 total). Added to questions received from non-affiliated sources (13 total) the sum was 149.
| Origin | Questions | VTRC/CO/Districts | Transactions | |
| VDOT | 136 | VTRC | 48 | |
| Central Office | 37 | |||
| Richmond | 10 | |||
| Hampton Roads | 9 | |||
| Fredericksburg | 8 | |||
| Culpeper | 8 | |||
| NOVA | 6 | |||
| Lynchburg | 4 | |||
| Other (Non-affiliated) | 13 | Staunton | 4 | |
| Total Transactions | 149 | Bristol | 2 | |
| Salem | 0 | |||
Library Searches Support VDOT Biennial Report
This quarter the library was asked by VDOT's Administrative Services Division to compile citations showing published documents and Technical Assistance Projects presided over by Stephen C. Brich and Cathy C. McGhee:
1. Stephen C. Brich: 9 pages of references, compiled by Ken Winter, edited by Gil Kenner
2. Cathy C. McGhee: 23 pages of references, compiled by Ken Winter, edited by Gil Kenner
3. In-Street Pedestrian Crossing Signs Can Increase Rates of Motorists Yielding At Crosswalks. (Compiled for Peter B. Ohlms, AICP, VTRC Senior Research Scientist, 23 pages)
4. Culvert Design Standards Supporting Aquatic Organism Passage (AOP) of Anadromous Fish In a Tidally Influenced Virginia Waterway. (Compiled for Amy Golden, VDOT Environmental Division, 90 pages)
5. Searches related to the concept of the "Stay Interview" for Tara Richardson, in VDOT's HR department.
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