Library Quarterly Report FY21 Q3: January-March 2021

The library has seen dramatic changes in how patrons are accessing collections and services. Use of the library is still exclusively from patrons who are working remotely. It is worth noting that ALL of the library's collections and services are available remotely and they are getting use. In the past 12 months we have counted at least 494 "unique" users (our databases, which are our most popular sources, do not track with specificity). During this time, 37% of our interactions were spent providing "services" like: shipping, scanning, Interlibrary loans and conducting literature searches, while 67% of library use was patron self-service access to subscriptions. About 16% of users utilized services and collections.

Print Materials: Circulation of print materials has been higher than expected, in part because patrons studying for the P.E. Exam were subjected to reduced capacity (and at least one cancellation), based on  public health restrictions. Patrons have increasingly discovered all print materials can be checked out through our Library Catalog and received with one click of the "ship to me free of charge" option.  Barb Neyman, who has worked in person one day a week since last quarter) has been busy shipping, receiving and reshipping items. In addition to offices in Virginia, VDOT employees are asking us to ship items to them at workplaces in North Carolina, New Jersey and Delaware as well.