Library Quarterly Report FY17 Q3: January-March 2017

Research Services

Every day the library receives inquiries and support requests from researchers and employees across the state. Staff record these transactions into a system called LibAnswers, which records analytics of who, what, where, when and how of inquires are received. This quarter there were 601 total transactions, 515 of which were from VDOT personnel, 153 of which were from VTRC, and 86 of which were from Virginia residents, other libraries, or “unaffiliated” customers.

The table to the right shows reference and research questions received by district. The library had a total of 601 transactions, a 75% increase over the number of transactions recorded last quarter.

The table below shows transactions by day of week and time of day.

Origin	Questions	VTRC/CO/Districts	Questions
VDOT	515	VTRC	153
		Central Office	106
		Staunton	53
		NOVA	50
		Salem	44
		Richmond	36
		Hampton Roads	33
		Culpeper	17
		Lynchburg	17
Other (Unaffiliated)	86	Bristol	4
Total Questions	601	Fredericksburg	2

Literature Search & Synthesis

Over the past 5 years the library has performed an average of 6 literature searches a quarter. This service is driven by patron requests, which vary widely. This quarter the library received and completed only two search requests:

1. Increasing Coastal Resiliency And Mitigating Negative Effects Associated With Coastal Flooding on Virginia’s Transportation Infrastructure (Compiled for Mike Fitch and Bridget M. Donaldson, Senior Research Scientists, 51 pages)

2. Identifying Best Practices Of State DOTs In The Prevention Or Mitigation Of Workplace (Compiled for Byron Marshall, Safety, Security & Emergency Management, 27 pages)

Library Quarterly Report FY17 Q3: January-March 2017

Literature Search & Synthesis

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