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Library Quarterly Report FY17 Q3: January-March 2018

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC two years ago by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three circumstances under which new accounts are created:

Onboarding (66): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees.

Self-Registration (9): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Other Requests (20): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Library card holders FY16Q3-FY17Q3

In FY16, the library staff began onboarding, a process where all new classified and wage VDOT employee e-mail addresses are collected from the VDOT Human Resources PMIS-Based Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and details on how to get in touch with questions. Gil Kenner and Barb Neyman performed onboarding activities this quarter.

Summary of Library Activity

More Info
 Catalog Record Count - Volumes 110,692 110,831 110,900 110,961 111,159 Section 2
 VDOT Print Collection Usage 311 301 191 234 267 Section 2
 VDOT Subscription Downloads 3,147 3,655 3,028 3,316 3,399 Section 2
 Items Loaned through ILL 18 7 4 4 8 Section 5
 Items Borrowed through ILL 49 28 23 34 59 Section 5
 Document Deliveries to VDOT 27 17 49 30 53 Section 5 
 Questions Answered for VDOT 208 218 318 318 515 Section 7
 Total Reference Questions Answered 267 280 343 343 601 Section 7
 Total Virtual Library Card Holders 1,361 1,320 1,413 1,505 1,615 Section 8

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