Interlibrary Loans (ILL) and Document Deliveries
Interlibrary lending and document delivery, led by Barb Neyman, is a critical tool for locating and delivering specialized resources to VDOT employees. We use OCLC's WorldShare ILL to process requests from libraries worldwide. However, our account has been set to "deflect" requests since March, collections have been quarantined, and the library has been minimally staffed. Despite these facts this quarter we received 41 OCLC requests as libraries start to return to normal, but all were deflected. We filled 2 requests that were sent directly. We borrowed 27 items from other libraries this quarter, as we continue to get back to pre-COVID levels of this service. Our average borrowing quantity is 34 items/quarter in recent years.
This quarter we requested and received 27 items from other libraries. Of all requests, 22 were supplied by academic libraries, 3 came from federal libraries, 1 by came from a state library and 1 from a library classified as "other." Only 1 item came from a "transportation" library. Items requested were borrowed from libraries in 14 states and 1 foreign country (Germany). 20 of the requests were filled as hard copy (books/reports) and 7 as photocopy/digital/fax (articles/chapters).
This quarter we received 41 requests from 15 libraries in 13 U.S. states. All were deflected. We received 2 non-OCLC requests (Kansas DOT and University of Florida) which we filled.
| Document Deliveries | |||
| FY20 Q2 | FY20 Q3 | FY20 Q4 | FY21 Q1 |
| 44 | 26 | 29 | 50 |
Note: Document Deliveries are items patrons request that library staff scan or download from a database or subscription resource and sent to the patron as a service.
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