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Library Quarterly Report FY21 Q1: July-Sept 2020

Virtual Library Card
Adapting to COVID-19

The library’s “Virtual Library Card” helps VDOT employees access library collections online. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names/passwords) to an OCLC-hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the circumstances under which new accounts are created:

Self-Registration (10): Some employees register online. We verify identities, activate accounts, and send support materials.
Onboarding (43): The library gets data from HR and we create new accounts and send a “welcome” e-mail to these employees. 

Other Requests (3): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Card holders bar chart
Pie chart showing total card holders.

The library conducts "onboarding" by collecting VDOT employee e-mail addresses from the VDOT Human Resources Org Chart on InsideVDOT. This quarter Rebecca Ernest did the onboarding, which includes creating accounts for new VDOT personnel and sending an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to reach us for questions. Onboarding activity was healthy again this quarter, but so was "offboarding" conducted by Barb Neyman. This quarter we had 56 new accounts and had 36 patron departures for a net total of 20 new accounts.

FY21Q1: Summary of Library Activity


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 Catalog Record Count - Volumes ?????? ?????? ?????? ?????? ?????? Section 3
 VDOT Print Collection Usage 276 641 435 437 497 Section 3
 VDOT Subscription Downloads 3,616 3,257 3,329 3,239 4,151 Section 4
 Items Loaned through ILL 5 8 15 0 2 Section 5
 Items Borrowed through ILL 35 29 9 10 27 Section 5
 Document Deliveries to VDOT 29 60 60 34 50 Section 5
 Literature Searches Delivered 7 4 6 6 0 Section 6
 Reference Questions Answered 190 245 192 174 146 Section 6
 Total Questions Answered (all departments) 501 604 465 452 511 Section 6
 Total Virtual Library Card Holders 2,100 2,385 2,211 2,221 2,241 Section 7

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