Library Quarterly Report FY21 Q2: October-December 2020

Spotlight: Shifting to 'Maintenance Mode' for Web Pages, Guides and FAQs

Library Web Site: The library site has grown from 2016 to the present (described in this Springshare Client Success Story), and is now fully developed. Accordingly, we are shifting from construction to maintenance. The site is comprised of: homepage, sub-pages, guides, reports and FAQs. While visits to the library's main screen ("homepage") were down about 8% (1,316 less visits), total page views went from 41,565 to, 45,818, a gain of about 10%. Most site content was "maintained" this year, though some older items (guides and FAQs) were retired, and many new pages were created. We saw net gains in the number of sub-pages, guides, FAQs and reports, resulting in an overall content gain of about 36%.

Note: All content listed above reflects "publicly accessible" Web pages and changes reflect content or views for 2020 or 2019, respectively.

Library Staff Lounge: Our goal in creating a staff lounge was as a single online space for "internal" links to library resources and collections, frequently used online resources and procedural guides. Current architecture does not permit us to count visits to the Lounge "homepage" so total visits are not known. Like the Web page, we also consider this site "mature." Site content grew in 2020, but not as much as on the public-facing Web page. Staff views of "internal" FAQs went from 103 last year to 16 in 2020, but overall the use of the Lounge site was up about 16%.

Note: The library's "Staff Lounge" is a password protected "staff only" site that has FAQs, process guides and other pages staff use to do library work.