Library Quarterly Report FY21 Q2: October-December 2020

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access collections and services remotely. The bar graph below (left) shows cardholder growth in the past five quarters.This quarter 25 patrons separated from VDOT and 109 patrons were added, for a net gain of 84 accounts.The pie chart (right) shows VLC growth this quarter, including how new accounts were created:

New Cards from Onboarding (101): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees. 
New Cards from Self-Registration (6): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.
New Cards from "Other" Requests (2): Created for walk-in patrons or patrons who submitted an e-mail or online request.

The library conducts "onboarding" a process where new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. This quarter Rebecca Ernest did the onboarding, which includes creating accounts for new VDOT personnel and sending an e-mail “welcome package” with links to: an instructional video, instruction on how to subscriptions from off the VDOT network, and how to reach us for questions. Onboarding remained fairly healthy again this quarter (101 accounts created) but there was a significant amount of "offboarding" (25 accounts deleted) done by Barb Neyman.

FY21Q2: Summary of Library Activity