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Library Quarterly Report FY21 Q4: April-June 2021

Virtual Library CardAdapting to COVID-19

We created the VLC by connecting the library’s EOS automation system (which has patron user names and passwords) to an authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows growth this quarter, with a breakout showing the types of new accounts created. We saw a net gain in accounts this quarter, which in part reflects VDOT's increased hiring, and is also due partly to the fact that VDOT has begun assigning e-mail addresses to operators and other positions that in the past did not have such accounts. This fits in well with the library's goal to become a resource for all VDOT employees, regardless of their position.  

Onboarding (185): Data from Human Resources is used to create accounts for new VDOT employees. 
Self-Registration (4): Some VDOT employees register themselves. Library staff verify identities and welcome them.

Other Requests (0): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Card holders bar chart
Pie chart showing total card holders

Rebecca Ernest did onboarding this quarter, creating accounts for new personnel and sending an e-mail “welcome package.” Onboarding was above average (185 accounts total) with modest "offboarding" (67 departed patrons) done by Barb Neyman.

FY21Q4: Summary of Library Activity


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 Catalog Record Count - Volumes 170,774 171,450 173,239 173,270 173,329 Section 3
 VDOT Print Collection Usage 437 497 930 766 225 Section 3
 VDOT Subscription Downloads 3,239 4,151 4,309 3,228 3,294 Section 4
 Items Loaned through ILL 0 2 0 0 0 Section 5
 Items Borrowed through ILL 10 27 26 37 17 Section 5
 Document Deliveries to VDOT 34 50 32 45 15 Section 5
 Literature Searches Delivered 6 0 4 3 6 Section 6
 Reference Questions Answered 174 146 185 155 184 Section 6
 Total Questions Answered (all departments) 452 511 589 487 602 Section 6
 Total Virtual Library Card Holders 2,221 2,241 2,278 2,309 2,431 Section 7

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