Library Quarterly Report FY21 Q4: April-June 2021

Virtual Library Card

We created the VLC by connecting the library’s EOS automation system (which has patron user names and passwords) to an authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows growth this quarter, with a breakout showing the types of new accounts created. We saw a net gain in accounts this quarter, which in part reflects VDOT's increased hiring, and is also due partly to the fact that VDOT has begun assigning e-mail addresses to operators and other positions that in the past did not have such accounts. This fits in well with the library's goal to become a resource for all VDOT employees, regardless of their position.  

Onboarding (185): Data from Human Resources is used to create accounts for new VDOT employees. 
Self-Registration (4): Some VDOT employees register themselves. Library staff verify identities and welcome them.
Other Requests (0): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Rebecca Ernest did onboarding this quarter, creating accounts for new personnel and sending an e-mail “welcome package.” Onboarding was above average (185 accounts total) with modest "offboarding" (67 departed patrons) done by Barb Neyman.

FY21Q4: Summary of Library Activity