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Library Quarterly Report FY23 Q1: July-Sept 2022

Virtual Library Card
Adapting to COVID-19

The “Virtual Library Card” helps VDOT employees access collections and services remotely by connecting the library’s automation system to an OCLC-hosted authentication service called EZProxy. The bar graph (below) shows VLC growth over the past five quarters. This quarter 288 library patrons separated from VDOT and 16 new cardholders were added, for a net loss of 272 accounts. The pie chart (right) shows the all new self-service accounts:

New Cards from Self-Registration (16): Some VDOT employees self-register online. Library staff verify identities, activate accounts, and send a welcome message and support materials.
New Cards from Onboarding (0): We suspended onboarding activity in January 2022 due to lack of HR data.
New Cards from "Other" Requests (0): Cards created for walk-in patrons or patrons who called on the phone.

Bar graph showing card holders from FY22 Q1 through FY23 Q1.
Pie graph showing total accounts

Since 2014 we have "onboarded" new employees based on HR data. The library creates accounts for new personnel and reaches out online. Onboarding/offboarding efforts have been negatively impacted by the implementation of a new Oracle-based Human Capital Management System and we suspended it completely for three quarters. We are now getting accurate data directly from HR, but it is not clear onboarding the way we've been doing it results in more library use so we are considering a new methodology that will yield not only more library "cards" but more actual library "users."

FY23Q1: Summary of Library Activity


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 Catalog Record Count - Volumes 173,361 173,930 174,000 174,413 174,168 Section 3
 VDOT Print Collection Usage 165 271 285
311 213 Section 3
 VDOT Subscription Downloads 3,197 1,915 2,820 3,163 3,726 Section 4
 Items Loaned through ILL 0 0 17 3 3 Section 5
 Items Borrowed through ILL 19 10 21 19 26 Section 5
 Document Deliveries to VDOT 28 37 56 47 55 Section 5
 Literature Searches Delivered 6 5 1 2 1 Section 6
 Reference Questions Answered 259 165 179 134 188 Section 6
 Total Questions Answered (all departments) 574 406 418 472 463 Section 6
 Total Virtual Library Card Holders 2,289 2,614 2,497 2,511 2,211 Section 7

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