Skip to Main Content

Library Quarterly Report FY23 Q2: October-December 2022

Research Services

Since 2016 the library has used Springshare’s LibAnswers to record patron interactions. The online ticketing system allows us to track the nuances of customer service with precision and provides data on who is asking questions, along with a variety of transactional data. This quarter there were 397 total transactions, 132 of which were "reference questions." Of those, 39 were from VTRC personnel, 61 from VDOT employees in other parts of the agency, and 32 were from 'Other' or non-affiliated patrons. Both reference transactions and "all transactions" were slightly below average this quarter. 



The table to the right reflects the number of reference and research transactions the library had by district/division this quarter (100 total). Transactions added to those not affiliated with VDOT (32) totaled 132.

Origin Questions VTRC/CO/Districts Transactions
VDOT  100 VTRC 39
Central Office 23
Staunton 14
Hampton Roads 7
Richmond 4
Culpeper 3
Other (Non-affiliated) 32 Fredericksburg 1
Total Transactions 132 Bristol 0
Salem 0

Literature Search & Synthesis

The library provides a literature search and synthesis for patrons. The service is quick but thorough and each search is delivered to meet the requestor's specific needs. This quarter we received and completed one request:

1. Maintaining Virginia’s Roads, Paved And Unpaved: A Search For Safety Best Practices (Edward J. Hoppe, Ph.D., Associate Principal Research Scientist, 30 pages)

Graph showing literautre searches delivered by quarter from 2013-2023.In the past four quarters patrons have requested 1.25 searches/quarter, down from an average of 6/quarter in the past 10 years.

Contact the Library:

530 Edgemont Road, Charlottesville, Virginia 22903
Ph: 434-293-1902 | E-mail:
© Copyright 2024, VDOT. All rights reserved.

Visit the Library:

Hours: Mon.-Fri.: 8:30-4:30 | Closed: State holidays
Directions & Maps to the Library
Web Policy | Privacy Statement | VDOT Dashboard