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Library Quarterly Report FY23 Q2: October-December 2022

Virtual Library Card

The library’s “Virtual Library Card” helps employees access collections and services remotely. The bar graph below (left) shows cardholder growth in the past five quarters. This quarter data indicates 68 patrons separated from VDOT and 141 patrons were added, for a net gain of 73 accounts. The pie chart (right) shows how new accounts were created:

New Cards from Onboarding (133): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees. 
New Cards from Self-Registration (8): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Bar graph showing card holders from FY22 Q2 through FY23 Q2.
Pie graph showing total accounts

Since 2014 we have "onboarded" new employees based on HR data. The library creates accounts for new personnel and reaches out online. Onboarding/offboarding efforts were negatively impacted by the implementation of a new Oracle-based Human Capital Management System and we suspended onboarding for three quarters while we performed offboarding manually. We are now getting accurate data directly from HR, but it is not clear onboarding the way we've been doing it results in more library use or just more library cards. This quarter we onboarded again, but we are considering a new methodology that will yield more actual library "users."

FY23Q2: Summary of Library Activity


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 Catalog Record Count - Volumes 173,930 174,000 174,413 174,168 174,131 Section 3
 VDOT Print Collection Usage 271 285 311
213 192 Section 3
 VDOT Subscription Downloads 1,915 2,820 3,163 3,726 4,396 Section 4
 Items Loaned through ILL 0 17 3 3 6 Section 5
 Items Borrowed through ILL 10 21 19 26 26 Section 5
 Document Deliveries to VDOT 37 56 47 55 47 Section 5
 Literature Searches Delivered 5 1 2 1 1 Section 6
 Reference Questions Answered 165 179 134 188 132 Section 6
 Total Questions Answered (all departments) 406 418 472 463 397 Section 6
 Total Virtual Library Card Holders 2,614 2,497 2,511 2,211 2,284 Section 7

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