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Library Quarterly Report FY20 Q4: April-June 2020

Virtual Library Card

Adapting to COVID-19

The library’s “Virtual Library Card” helps VDOT employees access library collections and services remotely, which is critical now. We created the VLC by connecting the library’s EOS automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. This quarter we onboarded 47 patrons and offboarded 41, which is not unusual. The pie chart (right) shows VLC growth of 10 accounts this quarter, with a breakout showing the ways new patron accounts are created:
Self-Registration (4): 
Some employees register themselves online. We activate those accounts, and send a welcome message.

Onboarding (47):
Though Virginia Governor Northam instituted a hiring freeze for all state agencies, the library still onboarded 47 VDOT employees (who were probably critical hires or whose hiring was underway when the pandemic hit).
Removed (41): 
This number of accounts were removed this quarter due to employee separations.

Card holders bar chart
VLC Cardholders FY20 Q4

In the "onboarding" process new employee e-mail addresses are collected from the Human Resources Org Chart. We create a VLC account and send an e-mail “welcome package” with links to: an instructional video, tips for accessing subscriptions from off the VDOT network, and how to get in reach us for questions. Library staffer Rebecca Ernest conducted onboarding this quarter.

FY20Q4: Summary of Library Activity


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 Catalog Record Count - Volumes ?????? ?????? ?????? ?????? ?????? Section 3
 VDOT Print Collection Usage 484 291 207 155 112 Section 3
 VDOT Subscription Downloads 3,101 3,616 3,257 3,329 3,239 Section 4
 Items Loaned through ILL 18 5 8 15 0 Section 5
 Items Borrowed through ILL 1,729 35 29 9 10 Section 5
 Document Deliveries to VDOT 26 29 60 60 34 Section 5
 Literature Searches Delivered 2 7 4 6 6 Section 6
 Reference Questions Answered 230 190 245 192 174 Section 6
 Total Questions Answered (all departments) 565 501 604 465 452 Section 6
 Total Virtual Library Card Holders 2,165 2,100 2,385 2,211 2,221 Section 7

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