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Library Quarterly Report FY17 Q4: April-June 2017

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC two years ago by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. There are now 1,640 card holders at VDOT, showing steady and ongoing growth. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three circumstances under which new accounts are created:<

Self-Registration (5): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Onboarding (31): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees.

Other Requests (6): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

In FY16, the library staff began onboarding, a process where all new classified and wage VDOT employee e-mail addresses are collected from the VDOT Human Resources PMIS-Based Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and details on how to get in touch with questions. Gil Kenner performed onboarding activities this quarter.

Summary of Library Activity

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 Catalog Record Count - Volumes 110,831 110,900 110,961 111,159 111,502 Section 3 
 VDOT Print Collection Usage 301 191 234 267 341 Section 3
 VDOT Subscription Downloads 3,655 3,028 3,316 3,399 3,442 Section 4
 Items Loaned through ILL 7 4 4 8 2 Section 5
 Items Borrowed through ILL 28 23 34 59 46 Section 5
 Document Deliveries to VDOT 17 49 30 53 64 Section 5
 Questions Answered for VDOT 218 318 318 515 372 Section 6
 Total Reference Questions Answered 280 343 343 601 439 Section 6
 Total Virtual Library Card Holders 1,320 1,413 1,505 1,615 1,640 Section 7

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