Library Quarterly Report FY19 Q2: October-December 2018

Virtual Library Card

Last quarter we broke the 2,000 mark for active card holders (quite a feat since starting the program in 2015 with less than 900 card holders).  The “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three ways new accounts are created:

Onboarding (49): The library gets new employee data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees. 
Self-Registration (12): Some VDOT employees register themselves online. Library staff verify identities, activate accounts, and send a welcome message and support materials.
Other Requests (2): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

The library conducts "onboarding" a process where all new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to get in reach us for questions. Gil Kenner supported new library staffer Rebecca Ernest as she conducted onboarding this quarter. 

Summary of Library Activity