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Library Quarterly Report FY22 Q1: July-Sept 2021

Virtual Library Card
Adapting to COVID-19

The library’s “Virtual Library Card” helps VDOT employees access library collections online. We created the VLC by connecting the library’s EOS Library automation system (which has patron user names/passwords) to an OCLC-hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters, however, in the interest of time we estimate accounts each quarter based on new accounts added. We reconcile with a full count at the end of the fiscal year, this quarter makes it look as if total accounts went down. The pie chart (right) shows VLC growth this quarter, with a breakout showing the circumstances under which new accounts are created (with zero walk-in traffic we had no accounts created in person):

Self-Registration (8): Some employees register online. We verify identities, activate accounts, and send support materials.
Onboarding (143): The library gets data from HR and we create new accounts and send a “welcome” e-mail to these employees. 

Pie graph showing total accounts

The library conducts "onboarding" by collecting VDOT employee e-mail addresses VDOT Human Resources. This quarter Rebecca Ernest did the onboarding, which includes creating accounts for new VDOT personnel and sending an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and how to reach us for questions. Onboarding activity was healthy again this quarter, but so was "offboarding" conducted by Barb Neyman. This quarter we added 151 new accounts and had 67 patron departures for a net total of 84 new accounts.

FY22Q1: Summary of Library Activity


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 Catalog Record Count - Volumes 171,450 173,239 173,270 173,329 173,361 Section 3
 VDOT Print Collection Usage 487 930 766 225 165 Section 3
 VDOT Subscription Downloads 4,151 4,309 3,228 3,294 3,197 Section 4
 Items Loaned through ILL 2 0 0 0 0 Section 5
 Items Borrowed through ILL 27 26 37 17 19 Section 5
 Document Deliveries to VDOT 50 32 45 15 28 Section 5
 Literature Searches Delivered 0 4 3 6 6 Section 6
 Reference Questions Answered 146 185 155 184 259 Section 6
 Total Questions Answered (all departments) 511 589 487 602 754 Section 6
 Total Virtual Library Card Holders 2,241 2,278 2,309 2,431 2,289 Section 7

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