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Library Quarterly Report FY18 Q1: July-September 2017

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC two years ago by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart shows growth this quarter, with a breakout showing the types of accounts created:

Onboarding (7 patrons): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees. 

Self-Registration (4 patrons): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Other Requests (11 patrons): Cards created for walk-in patrons or patrons who submitted an online request.

Removed (17 patrons): These accounts were removed this quarter due to employee separation from VDOT.

Card holders bar chart

In FY16, the library staff began onboarding, a process where new classified and wage VDOT employee e-mail addresses are collected from the VDOT Human Resources PMIS-Based Org Chart on InsideVDOT. We create a Virtual Library Card account for each new employee and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and details on how to get in touch with questions. Gil Kenner performed onboarding activities this quarter.

Summary of Library Activity

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 Catalog Record Count - Volumes 110,900 110,961 111,159 111,502 111,629 Section 3 
 VDOT Print Collection Usage 191 234 267 341 345 Section 3
 VDOT Subscription Downloads 3,028 3,316 3,399 3,442 3,494 Section 4
 Items Loaned through ILL 4 4 8 2 4 Section 5
 Items Borrowed through ILL 23 34 59 46 35 Section 5
 Document Deliveries to VDOT 49 30 53 64 64 Section 5
 Questions Answered for VDOT Patrons 318 318 515 372 447 Section 6
 Total Questions Answered (all patons) 343 343 601 439 523 Section 6
 Total Virtual Library Card Holders 1,413 1,413 1,615 1,640 1,644 Section 7

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