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Library Quarterly Report FY18 Q4: April-June 2018

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC two years ago by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. Due to unusually high levels of onboarding at VDOT this quarter, the total number of Virtual Library Card holders increased by a record 155 names this quarter. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three circumstances under which new accounts are created:

Self-Registration (24): Some VDOT employees register themselves online. Library staff verify their identity, activate their accounts, and send a welcome message and support documentation.

Onboarding (131): The library gets new data from Human Resources to create new accounts and sends a welcome message and support documentation to all new VDOT employees with e-mail addresses. 

Other New Accounts (0): These cards are created for walk-in patrons or patrons who submittted and e-mail or online request. 

Removed (27): This number of accounts were removed this quarter due to employee separations. 


Card holders bar chart
Pie chart showing total card holders

Gil Kenner assisted with onboarding activities this quarter and helped train new staffer Rebecca Ernest, who will be taking over those responsibilities next quarter.

Summary of Library Activity


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 Catalog Record Count - Volumes 111,502 111,629 76,376 134,497 140,604 Section 3
 VDOT Print Collection Usage 341 345 406 391 482 Section 3
 VDOT Subscription Downloads 3,442 3,494 3,157 3,271 2,778 Section 4
 Items Loaned through ILL 2 4 5 6 1 Section 5
 Items Borrowed through ILL 46 35 42 44 30 Section 5
 Document Deliveries to VDOT 64 64 60 74 93 Section 5
 Reference Questions Answered 372 447 123 104 108 Section 6
 Total Questions Answered (all departments) 439 523 150 391 332 Section 6
 Total Virtual Library Card Holders 1,640 1,644 1,660 1,690 1,851 Section 7

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