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Library Quarterly Report FY22 Q3: January-March 2022

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access collections and services remotely. The bar graph below (left) shows cardholder growth during the past five quarters. This quarter 135 library patrons separated from VDOT and 18 new cardholders were added, for a net loss of 117 accounts. The pie chart (right) shows VLC growth this quarter, including how new accounts were created:

New Cards from Onboarding (0): As noted elsewhere, we have temporarily suspended onboarding activity.
New Cards from Self-Registration (14): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

New Cards from "Other" Requests (4): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Card holders bar chart
Pie chart showing total card holders

Since 2014 the library has conducted "onboarding" a process where new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT and the library creates accounts for those personnel and provides a virtual outreach package. However, last quarter our onboarding (and offboarding) efforts were slowed by data accuracy issues resulting from the implementation of a new Oracle-based Human Capital Management System. In response we suspended onboarding and are focused on offboarding, which is being done "manually" by Barb Neyman until we can resume an automated data pull.  

FY22Q3: Summary of Library Activity


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 Catalog Record Count - Volumes 173,270 173,329 173,329 173,930 174,000 Section 3
 VDOT Print Collection Usage 766 225 225 271 285 Section 3
 VDOT Subscription Downloads 3,228 3,294 3,294 1,915 2,820 Section 4
 Items Loaned through ILL 0 0 0 0 17 Section 5
 Items Borrowed through ILL 37 17 19 10 21 Section 5
 Document Deliveries to VDOT 45 15 28 37 56 Section 5
 Literature Searches Delivered 3 6 6 5 1 Section 6
 Reference Questions Answered 155 184 259 165 179 Section 6
 Total Questions Answered (all departments) 487 602 574 406 418 Section 6
 Total Virtual Library Card Holders 2,309 2,431 2,515 2,614 2,497 Section 7

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