Library Quarterly Report FY23 Q3: January-March 2023

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access collections and services remotely. The bar graph below (left) shows cardholder growth during the past five quarters. This quarter 30 library patrons separated from VDOT and 11 new cardholders were added, for a net loss of 19 accounts. The pie chart (right) shows VLC growth this quarter, including how new accounts were created:

New Cards from Onboarding (0): Our onboarding program is still temporarily suspended.
New Cards from Self-Registration (11): Some VDOT employees self-register online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.
New Cards from "Other" Requests (0): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Since 2014 the library has conducted "onboarding" a process where new VDOT employee e-mail addresses are collected from the VDOT Human Resources Org Chart on InsideVDOT and the library creates accounts for those personnel and provides a virtual outreach package. However, last quarter our onboarding (and offboarding) efforts were slowed by data accuracy issues resulting from the implementation of a new Oracle-based Human Capital Management System. In response we suspended onboarding and are focused on offboarding, which is being done "manually" by Barb Neyman until we can resume an automated data pull.  

FY23Q3: Summary of Library Activity