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Library Quarterly Report FY17 Q1: July - September 2016

Virtual Library Card

The library’s “Virtual Library Card” helps VDOT employees access library collections and services. We created the VLC two years ago by connecting the library’s EOS Library automation system (which has patron user names and passwords) to a hosted authentication service called EZProxy. The bar graph below (left) shows cardholder growth during the past five quarters. The pie chart (right) shows VLC growth this quarter, with a breakout showing the three circumstances under which new accounts are created:

Onboarding (74): The library gets new data from Human Resources and staffers create new accounts and send a “welcome” e-mail to these new VDOT employees.

Self-Registration (15): Some VDOT employees register themselves online. Library staff verify identities, activate those accounts, and send a welcome message and support materials.

Other Requests (21): These cards are created for walk-in patrons or patrons who submitted an e-mail or online request.

Card holders bar chart
Pie chart showing total card holders

In FY16, the library staff began onboarding, a process where all new classified and wage VDOT employee e-mail addresses are collected from the VDOT Human Resources PMIS-Based Org Chart on InsideVDOT. We create a Virtual Library Card account and send an e-mail “welcome package” with links to: an instructional video, access subscriptions from off the VDOT network, login instructions, and details on how to get in touch with questions. Gil Kenner performed onboarding activities this quarter.

Summary of Library Activity

 Catalog Record Count - Volumes 75,800 75,628 110,692 110,831 110,900 View
 VDOT Hard-Copy Collection Usage 265 353 311 301 191 View
 Total VDOT Downloads/Items Accessed 3,311 2,437 3,147 3,655 3,028 View
 Total VDOT Downloads/Items Accessed 3,311 2,437 3,147 3,655 3,028 View
 Items Loaned through ILL 17 8 18 7 4 View
 Items Borrowed through ILL 42 43 49 28 23  
 Document Deliveries to VDOT 30 43 27 17 49  
 Questions Answered for VDOT 95 79 208 218 318  
 Total Reference Questions Answered 129 112 267 280 343  

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